FAQ's

How can I contact Hurdsle?

You can email us at info@shophurdsle.com, and our customer service team will be happy to assist you.

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

We process orders quickly, so any changes or cancellations must be requested within 12 hours of ordering. After this time, changes are not possible. However, you can return your order for a full refund once received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?

Orders are processed between Monday and Friday, typically within 1-3 business days of the order date, and shipped the next day. Processing times may be longer during holidays or sale seasons. Please note, we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, delivery may take 2-4 weeks.

What if I don't receive my order?

If your order does not arrive within 30 days of shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

Our prices are tax-free in USD. You may be responsible for import duties, taxes, and related fees once your order arrives at its destination. These charges are determined by your local customs office and are your responsibility. For more information, contact your local customs office.

How do I return an item?

To initiate a return, please email us at info@shophurdsle.com.

What if the items I received are defective, incorrect, or damaged?

Contact us at info@shophurdsle.com with your order number, photos of the items, and any relevant details. We’ll work to resolve your issue promptly.

When will I receive my refund?

Refunds will be issued to your original payment method within 7-10 business days after the return is received or the cancellation is processed. If you don’t see the refund, please contact your bank or card issuer, as processing times may vary.